Terms of service.

"Shortlistr", "we", "us" means [PLACEHOLDER: Shortlistr legal entity name], registered at [PLACEHOLDER: registered address]. "You" means the person or entity that creates a Shortlistr account.

You're responsible for keeping your login credentials safe and for the activity of everyone you invite into your workspace. Notify us immediately at security@shortlistr.ai if you suspect unauthorised access.

You must be at least 18 and using Shortlistr for professional recruiting work — not for personal data scraping, list-building, or any purpose a reasonable candidate wouldn't consent to.

You agree not to:

• Upload candidate data you don't have a lawful basis to process.
• Use Shortlistr to enrich, resell, or cross-reference candidate data with third-party data sources outside the integrations we provide.
• Send unsolicited bulk email through reviewer invites or any other Shortlistr-sent email.
• Reverse-engineer, scrape, or rate-limit-defeat the service.
• Use Shortlistr in a way that violates GDPR, the EU AI Act, or applicable employment-law and equal-opportunity rules in your jurisdiction.

We can suspend or terminate accounts that breach this section. We'll tell you why and give you a chance to export your data first, unless the breach is so severe (e.g. data theft) that we can't.

Personal data about candidates and reviewers that you process inside Shortlistr belongs to you, legally and morally. You are the GDPR controller; we are your processor. The data processing addendum (DPA) on our trust page sets the processor terms, including sub-processor notification, breach notification windows, and audit rights. It is incorporated into these Terms by reference.

Shortlistr is paid by subscription. Prices and tiers are shown on our pricing page. Plans renew automatically at the end of each billing cycle until cancelled.

You can cancel at any time from Settings → Billing. Cancellation stops the next renewal — we don't pro-rate refunds for partial periods. If you cancel mid-cycle you keep access until the end of the period you've already paid for.

If a payment fails, we'll retry it twice and email you. If it still fails, AI features pause until billing is restored. Read access to your existing data is preserved.

New workspaces get a 14-day free trial of all paid features. No card required during trial. After day 14, AI features pause until a plan is chosen; your data remains accessible.

Shortlistr uses large language models (currently OpenAI) to draft briefs, summarise CVs, write candidate intros and answer questions about your data. The output is a draft, not a verdict. You are professionally responsible for what you send to a hiring manager. We do our best to ground every claim in the source CV or brief, but you must review the output before sharing it.

We do not train AI models on your data. OpenAI is contractually prohibited from doing so.

We aim for high availability but don't commit to a formal SLA on standard plans. If you need an uptime guarantee, contact us about an enterprise agreement.

We may take the service down briefly for maintenance, with notice where reasonable.

You own the data you put into Shortlistr — briefs you write, candidates you import, reactions reviewers leave. We own Shortlistr itself (the code, design, brand). We grant you a non-exclusive, non-transferable licence to use Shortlistr for the duration of your subscription.

Shortlistr is provided "as is" to the extent permitted by law. We don't exclude liability for fraud, gross negligence, death or personal injury, or anything else that can't be excluded under mandatory law.

For everything else, our total liability under or in connection with these Terms in any 12-month period is capped at the fees you paid us in that period. We are not liable for indirect or consequential loss, loss of profit, loss of business opportunity, or loss of goodwill.

You can close your account at any time from Settings → Account. We'll delete your data within 30 days, subject to backup retention and legal/accounting obligations described in our privacy policy.

We can terminate your account for material breach of these Terms after giving you notice and a chance to fix the breach, or immediately if the breach is incurable.

These Terms are governed by [PLACEHOLDER: Swedish law / EU member-state law to confirm]. Disputes go to the courts of [PLACEHOLDER: Stockholm, Sweden], except where mandatory consumer-protection law gives you the right to sue in your home jurisdiction.

We'll email workspace owners at least 30 days before material changes to these Terms take effect. Continued use after the effective date means you accept the change. If you don't, you can cancel before the change takes effect and we'll refund any unused portion of a pre-paid period.

Questions about these Terms: hello@shortlistr.ai.

Privacy & DPA: privacy@shortlistr.ai.

Security disclosure: security@shortlistr.ai.